FAQs

Frequently Asked Questions

Product Information

Q: Does the cold temperature really come through the wood?

A: Yes!  The inserted ice pack will keep the surface temperature of the board around 50-55°f (indoor use) for 3-4 hours per ice pack. Insert the ice pack as you begin to set up your charcuterie foods.  The board will come to temperature faster when cold foods are on it and will maintain this temperature for the duration of the service (a new frozen ice pack should be inserted between 3-4 hours if service is longer). 

Q: What is the Latitude charcuterie board made of?

A: The charcuterie board is made of high-quality, durable teak wood, known for its beautiful grain patterns and natural resistance to water and staining.

Q: Will the ice inside ruin the board??

A: Teak is known for its durability and all-weather resistance.  Teak is the top choice for outdoor furniture due to its ability to withstand extreme temperature changes without warping.  These qualities make it the perfect choice for the Latitude Board.  

Q: Can I cut on the Latitude Board?

A: Teak is superior in all other aspects, but it is susceptible to knife marks.  While it will not harm the board to cut directly on it, we don't recommend it. 

Q: This one is for the cheese enthusiasts- Isn't cheese supposed to be served at room temperature??

A: You're absolutely right—most cheeses are best enjoyed at room temperature to bring out their full flavors and textures. However, our charcuterie board is designed to keep foods at a cool, stable temperature during transport and serving. This is particularly useful for soft cheeses, fruits, and meats, which can spoil or become less appetizing if left out for too long. The gel pack helps maintain the board's temperature just enough to keep items fresh without making them too cold to enjoy. Once you're ready to serve, you can simply remove the gel pack and allow the cheese to warm up to the perfect serving temperature.

Q: Does the temperature of the board meet food service guidelines? 

A: The temperature range of the Latitude Board is intentional for optimal presentation and the insertable ice pack is designed to maintain freshness rather than full refrigeration.  Please follow USDA recommendations for all food service.

Q: What is the purpose of the included PCM gel pack?

A: PCM (Phase Change Material) gel packs are commonly used in cold chain transport and are specially designed to keep stable temperatures over longer periods vs typical water-based ice packs.  This allows the Latitude Board to keep a consistent serving temperature over multiple hours. 

Q: How long does the gel pack stay cold?

A: The gel pack can keep items cool for up to 4 hours, depending on external temperatures and how the board is used. For optimal results, freeze the gel pack for at least 12 hours before use.

Q: What is the thermal carrier bag made of?

A: The thermal carrier bag is crafted from durable oxford fabric with an insulated lining to help maintain the temperature of your food while en route to your favorite get together with your favorite people.  

Usage & Care

Q: What should I do when I receive my order?

A: Upon receipt of your favorite new serving piece, please remove the ice pack from the center of the board.  Clean the board with mild dish soap and warm water.  You may see some mineral oil residue on the first cleaning.  This is normal and will wipe clean.

Q: How do I use the gel pack and thermal bag?

A: Simply freeze the gel pack for 12 hours before use. Once frozen, place it in the charcuterie board to keep your food cool during service and/or transport.

Q: Is the charcuterie board dishwasher-safe?

A: No, teak wood boards should not be put in the dishwasher as the heat can cause the wood to warp or crack. To clean, hand wash with warm, soapy water and dry immediately with a soft cloth.  Dry on end with the sides open for proper air flow to the center of the board. 

Q: How should I care for the Latitude charcuterie board?

A: Clean the board with mild soap and water, and avoid soaking it. Regularly apply food-safe mineral oil to maintain its luster and prevent it from drying out. Store in a cool, dry place away from direct sunlight. Most real wood serving boards should be maintained every so often (we recommend every 6 months to a year, or if the board starts to feel dry or lose its color). 

Q: Does the board come pre-treated or seasoned?

A: Yes, each board is pre-treated with food-safe mineral oil prior to shipping to protect the wood and enhance its natural beauty.  We recommend regular maintenance with mineral oil to keep your board looking its best.

  

Shipping & Delivery

 

Q: Why do shipping times vary for different products?
A: Our shipping times depend on the product and any customizations you select. Here’s a breakdown of our shipping options:

• Regular-Size Board (No Engraving): We keep our regular-size boards, thermal bags, and gel packs in stock, allowing us to ship within 1-2 days of receiving your order. International shipping may take 10-21 business days. Please refer to our shipping policy for more details.

• Regular-Size Board with Engraving: If you choose to add a custom engraving, please allow an additional 1-2 weeks for processing. This extra time is necessary to carefully personalize each board to your specifications.

• Larger Custom Board: Our larger boards are made-to-order and not pre-stocked. This means each large board is custom-built after you place your order, which takes about 3-4 weeks. Once the board is completed, it will take an additional week to ship to you.

We strive to ensure every product is crafted and personalized to the highest quality, and our varied shipping times reflect the care and attention put into each order. Please feel free to contact us if you have specific timing needs or questions about your order's status.

 

Returns & Exchanges

Q: What is your return policy?

A: We accept returns within 30 days of purchase. Please see our full return policy for more details. 

 

Bulk Ordering and Wholesale Pricing

Q: Can I order in bulk for events or corporate gifts?

A: Absolutely! We offer bulk ordering options for events, weddings, and corporate gifts. Please reach out to us for bulk pricing and customization options.

Q: Do you offer wholesale pricing?

A: Sure do!  Please reach out to us at Sales@LatitudeBoard.com.  Minimum order quantities apply. 

 

Troubleshooting & Support 

Q: The board seems dry; how can I restore its finish?

A: If your board appears dry, apply a generous amount of food-safe mineral oil or beeswax conditioner to the surface. Allow the oil to soak in overnight, then wipe off any excess with a soft cloth.

Q: How can I contact customer support?

A: For any inquiries or assistance, please contact us via "Contact Us" or at CustomerRelations@LatitudeBoard.com. Our customer support team is available Monday to Friday from 9 AM to 5 PM est.