FAQs
Product Information
Q: Does the cold temperature really come through the wood?
A: Yes! The inserted ice pack keeps the board around 50–55°F for 3–4 hours indoors. Cold foods help stabilize the temperature for the duration of your event.
Q: What is the Latitude charcuterie board made of?
A: High-quality teak wood, known for its durability, beautiful grain, and natural water resistance.
Q: Will the ice inside ruin the board?
A: Not at all! Teak’s resistance to extreme temperatures makes it ideal for this application.
Q: Can I cut on the Latitude Board?
A: You can, but teak can show knife marks. We recommend avoiding cutting directly on it to preserve its beauty.
Q: Isn't cheese supposed to be served at room temperature?
A: Yes, but during serving and transport, a stable cool temperature helps keep soft cheeses, fruits, and meats fresh. Simply remove the gel pack when ready to serve.
Q: Does the board meet food service temperature guidelines?
A: The temperature range of the Latitude Board is intentional for optimal presentation and the insertable ice pack is designed to maintain freshness rather than full refrigeration. Please follow USDA recommendations for all food service.
Q: What is a PCM gel pack?
A: PCM (Phase Change Material) packs keep a stable temperature longer than traditional ice, ideal for food presentation.
Q: How long does the gel pack stay cold?
A: Up to 4 hours depending on conditions. Always freeze at least 12 hours beforehand for best results.
Q: What is the thermal carrier bag made of?
A: Durable oxford fabric with insulated lining to maintain food temperatures during transport.
Usage & Care
Q: What should I do when I receive my order?
A: Remove the ice pack, clean the board with mild soap and water, and wipe dry. Mineral oil residue is normal on first cleaning.
Q: Is the board dishwasher-safe?
A: No, hand wash only! Dishwashers can warp or crack natural teak wood.
Q: How should I care for the board?
A: Clean gently, reapply food-safe mineral oil every 6–12 months, and store in a dry, cool place.
Q: Does the board come pre-treated?
A: Yes! Every board is pre-oiled with food-safe mineral oil before shipping.
Shipping & Delivery
Q: Why do shipping times vary?
A: Depends on stock and customizations: in-stock boards ship in 1–2 days; engraving adds 1–2 weeks; large boards take 3–4 weeks to custom build.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days. See our return policy for full details.
Bulk Orders & Wholesale
Q: Can I order in bulk?
A: Absolutely! We offer custom bulk pricing for events, weddings, and corporate gifting.
Q: Do you offer wholesale pricing?
A: Yes! Contact Sales@LatitudeBoard.com. Minimum order quantities apply.
Troubleshooting & Support
Q: My board seems dry. What should I do?
A: Apply food-safe mineral oil or beeswax conditioner, let it soak overnight, and wipe off any excess.
Q: How can I reach customer support?
A: Contact us via the "Contact Us" page or CustomerRelations@LatitudeBoard.com. We’re available Monday–Friday, 9AM–5PM EST.
