FAQs
Product Information
Q: Does the cold temperature really come through the wood?
A: Yes! The inserted ice pack keeps the board around 50–55°F for 3–4 hours indoors. Cold foods help stabilize the temperature for the duration of your event.
Q: What is the Latitude charcuterie board made of?
A: High-quality teak wood, known for its durability, beautiful grain, and natural water resistance.
Q: Will the ice inside ruin the board?
A: Not at all! Teak’s resistance to extreme temperatures makes it ideal for this application.
Q: Can I cut on the Latitude Board?
A: You can, but teak can show knife marks. We recommend avoiding cutting directly on it to preserve its beauty.
Q: Isn't cheese supposed to be served at room temperature?
A: Yes, but during serving and transport, a stable cool temperature helps keep soft cheeses, fruits, and meats fresh. Simply remove the gel pack when ready to serve.
Q: Does the board meet food service temperature guidelines?
A: The Latitude Board is designed for presentation and freshness. Always follow USDA food safety guidelines.
Q: What is a PCM gel pack?
A: PCM (Phase Change Material) packs keep a stable temperature longer than traditional ice, ideal for food presentation.
Q: How long does the gel pack stay cold?
A: Up to 4 hours depending on conditions. Always freeze at least 12 hours beforehand for best results.
Q: What is the thermal carrier bag made of?
A: Durable oxford fabric with insulated lining to maintain food temperatures during transport.
Usage & Care
Q: What should I do when I receive my order?
A: Remove the ice pack, clean the board with mild soap and water, and wipe dry. Mineral oil residue is normal on first cleaning.
Q: Is the board dishwasher-safe?
A: No, hand wash only! Dishwashers can warp or crack natural teak wood.
Q: How should I care for the board?
A: Clean gently, reapply food-safe mineral oil every 6–12 months, and store in a dry, cool place.
Q: Does the board come pre-treated?
A: Yes! Every board is pre-oiled with food-safe mineral oil before shipping.
Shipping & Delivery
Q: Why do shipping times vary?
A: Depends on stock and customizations: in-stock boards ship in 1–2 days; engraving adds 1–2 weeks; large boards take 3–4 weeks to custom build.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days. See our return policy for full details.
Bulk Orders & Wholesale
Q: Can I order in bulk?
A: Absolutely! We offer custom bulk pricing for events, weddings, and corporate gifting.
Q: Do you offer wholesale pricing?
A: Yes! Contact Sales@LatitudeBoard.com. Minimum order quantities apply.
Troubleshooting & Support
Q: My board seems dry. What should I do?
A: Apply food-safe mineral oil or beeswax conditioner, let it soak overnight, and wipe off any excess.
Q: How can I reach customer support?
A: Contact us via the "Contact Us" page or CustomerRelations@LatitudeBoard.com. We’re available Monday–Friday, 9AM–5PM EST.
